terms & conditions

General

The Hilton Honors Auction site is a benefit of Hilton Honors, exclusively for members in the Hilton Honors Program. This benefit offers members the ability to redeem points for unique Hilton Honors Auction experiences through the Hilton Honors Auction site. Participation in the Hilton Honors Auction site constitutes your acknowledgment and acceptance of these terms and conditions: Hilton Honors Terms and Conditions, and all terms and conditions applicable to the relevant auction event, merchandise or experience. Hilton Honors may at any time amend, modify or supplement any terms and conditions applicable to the Hilton Honors Auction site or any Hilton Honors Auction experience, and your continued participation will constitute your acceptance of any such amendment, modification or supplementation.

You must be a Hilton Honors member at time of bidding to participate in any auction. Your account must be in good standing, and you must have a valid Hilton Honors Account, password and email address to participate. Hilton Honors reserves the right to disqualify from the Auction site and the Hilton Honors Program any participant who tampers with or abuses any aspect of the Hilton Honors Auction site, or who fails to comply with any of the terms and conditions set out herein.

Redemption Activity

Hilton Honors will specify the experiences and other components that are included in each individual auction offering. Hilton Honors reserves the right to correct any typographical errors, including the opening bid, and to make changes, corrections or improvements to each auction, and to the description of each item, at any time without notice. More information on the auction process is available here.

Winners

Hilton Honors Auction Experiences

Partners/Third Party Providers

Communications

By participating in an Hilton Honors Auction, member agrees to receive transactional notifications about Hilton Honors Auctions via email, phone, or both. The member hereby consents to receive electronic communications that consist of and include reward confirmation, bid position and bid placement from Hilton Honors. In addition, the member agrees to send information to suppliers or service providers if expressly required for reward fulfilment, or in the case of travel, should schedule changes occur. As an auction winner accepting an experience, the member agrees to be contacted by Hilton (or a service provider acting on Hilton’s behalf) via phone, email, or both regarding an opportunity to discuss and document their participation in the auction and the experience they have won.

Customer Service

For general questions related to the Hilton Honors Auction site and the types of redemption, or for questions regarding special instructions or restrictions, please review the FAQs or contact a Hilton Honors representative at HiltonHonorsAuction@Hilton.com.

Trademarks

Disclaimer

Hilton Honors and its affiliates are not responsible for lost, interrupted or unavailable network server or other connections, miscommunications, computer or technical failure, or incorrect or inaccurate bidding information howsoever caused or other error of any kind whether human, mechanical or electronic.

NEITHER HILTON HONORS NOR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE HILTON HONORS AUCTION SITE, OR ANY ITEM, EXPERIENCE OR SERVICE RELATED THERETO, SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE HILTON HONORS AUCTION SITE, OR ANY AUCTION ITEM OR EXPERIENCE, OR THE INABILITY TO USE THE SITE, PARTICIPATE IN HILTON HONORS AUCTIONS, OR CLAIM ANY AUCTION ITEM OR EXPERIENCE. HILTON HONORS ENTITIES WILL NOT BE LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY CONTENT POSTED ON OR LINKED FROM THE SITE INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN CONTENT, OR FOR ANY LOSSES OR DAMAGE OF ANY KIND INCLUDING, BUT NOT LIMITED TO, LOSS OF MONEY, GOODWILL, REPUTATION, OR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR INCURRED AS A RESULT OF THE USE OF OR RELIANCE ON ANY CONTENT.

The member agrees to indemnify and hold Hilton Honors and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of the member’s breach of these terms and conditions or the member’s violation of any law or the rights of a third party. Hilton Honors’ failure to act with respect to a breach by the member or others does not waive its right to act with respect to subsequent or similar breaches.

Any disputes arising out of or related to the Hilton Honors Auction site or any auction shall be handled individually, and shall be governed by, construed and enforced in accordance with the laws of U.S.

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